:root {
    --red: #D7262B;
    --red-dark: #B51E22;
    --black: #111111;
    --text: #444B54;
    --heading: #1A1A1A;
    --gray-bg: #F5F6F8;
    --border: #E3E5E8;
    --white: #FFFFFF;
}

* { margin: 0; padding: 0; box-sizing: border-box; }

body {
    font-family: 'Open Sans', Arial, sans-serif;
    font-size: 16px;
    color: var(--text);
    background: var(--gray-bg);
    line-height: 1.75;
}

h1, h2, h3 {
    font-family: 'Poppins', Arial, sans-serif;
    color: var(--heading);
    line-height: 1.3;
    font-weight: 600;
}

a { color: var(--red); text-decoration: none; }
a:hover { text-decoration: underline; }

.container { max-width: 900px; margin: 0 auto; padding: 0 16px; }

/* Header */
.header { background: var(--white); border-bottom: 1px solid var(--border); }
.header .container {
    display: flex;
    align-items: center;
    justify-content: space-between;
    min-height: 76px;
    gap: 12px;
}
.logo { display: flex; align-items: center; gap: 12px; color: var(--black); }
.logo:hover { text-decoration: none; }
.logo img { width: 44px; height: 44px; border-radius: 4px; }
.logo-text { font-family: 'Poppins', sans-serif; font-weight: 700; font-size: 22px; letter-spacing: 1px; }
.back-link { font-family: 'Poppins', sans-serif; font-weight: 500; font-size: 14.5px; white-space: nowrap; }

/* Título */
.page-title { background: var(--black); color: #C9CCD1; padding: 44px 0 40px; }
.page-title h1 { color: var(--white); font-size: clamp(26px, 5vw, 36px); margin-bottom: 8px; }
.page-title p { font-size: 14.5px; }

/* Contenido */
.doc {
    background: var(--white);
    border: 1px solid var(--border);
    border-radius: 6px;
    padding: 40px;
    margin: 32px auto 48px;
}
.doc h2 {
    font-size: 21px;
    margin: 34px 0 12px;
    padding-bottom: 8px;
    border-bottom: 2px solid var(--gray-bg);
}
.doc h2:first-child { margin-top: 0; }
.doc h3 { font-size: 17px; margin: 22px 0 8px; }
.doc p, .doc ul, .doc ol { margin-bottom: 14px; }
.doc ul, .doc ol { padding-left: 22px; }
.doc li { margin-bottom: 6px; }
.doc strong { color: var(--heading); }

.toc { background: var(--gray-bg); border-radius: 6px; padding: 18px 22px; margin-bottom: 30px; }
.toc strong { display: block; margin-bottom: 6px; font-family: 'Poppins', sans-serif; }
.toc ol { margin: 0; }
.toc li { margin-bottom: 2px; }

.note {
    background: #FFF4F4;
    border-left: 4px solid var(--red);
    border-radius: 4px;
    padding: 14px 18px;
    margin: 18px 0;
    font-size: 15px;
}

table { width: 100%; border-collapse: collapse; margin: 10px 0 18px; font-size: 15px; }
th, td { border: 1px solid var(--border); padding: 10px 12px; text-align: left; vertical-align: top; }
th { background: var(--gray-bg); font-family: 'Poppins', sans-serif; font-weight: 600; color: var(--heading); }
.table-wrap { overflow-x: auto; }

/* Formulario (Libro de Reclamaciones) */
fieldset { border: 1px solid var(--border); border-radius: 6px; padding: 20px 22px 6px; margin-bottom: 22px; }
legend { font-family: 'Poppins', sans-serif; font-weight: 600; color: var(--heading); padding: 0 8px; }
.form-row { display: grid; grid-template-columns: 1fr 1fr; gap: 0 16px; }
.form-group { margin-bottom: 16px; }
.form-group label { display: block; font-weight: 600; font-size: 14px; color: var(--heading); margin-bottom: 6px; }
.form-group input, .form-group select, .form-group textarea {
    width: 100%;
    padding: 11px 14px;
    border: 1px solid var(--border);
    border-radius: 4px;
    font: inherit;
    font-size: 15px;
    color: var(--heading);
    background: var(--white);
}
.form-group input:focus, .form-group select:focus, .form-group textarea:focus { outline: none; border-color: var(--red); }
.form-group textarea { min-height: 120px; resize: vertical; }
.radio-group { display: flex; flex-wrap: wrap; gap: 10px 24px; }
.radio-group label, .check label { font-weight: 400; display: flex; gap: 8px; align-items: flex-start; }
.radio-group input, .check input { width: auto; margin-top: 6px; accent-color: var(--red); }
.check { margin-bottom: 14px; font-size: 14.5px; }
.hint { font-size: 13px; color: #7A8088; margin-top: 4px; }
.hp { position: absolute; left: -9999px; }
.req { color: var(--red); }

.btn {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    background: var(--red);
    color: var(--white);
    border: 2px solid var(--red);
    border-radius: 4px;
    padding: 12px 28px;
    font-family: 'Poppins', sans-serif;
    font-weight: 600;
    font-size: 15px;
    cursor: pointer;
}
.btn:hover { background: var(--red-dark); border-color: var(--red-dark); text-decoration: none; }
.btn-outline { background: transparent; color: var(--heading); border-color: var(--heading); }
.btn-outline:hover { background: var(--heading); color: var(--white); border-color: var(--heading); }

.provider { display: grid; grid-template-columns: repeat(auto-fit, minmax(200px, 1fr)); gap: 8px 20px; font-size: 15px; }

/* Footer */
.footer { background: var(--black); color: #A9AEB5; font-size: 13.5px; padding: 22px 0; }
.footer .container { display: flex; justify-content: space-between; flex-wrap: wrap; gap: 10px; }
.footer a { color: #A9AEB5; }
.footer a:hover { color: var(--white); }
.footer nav { display: flex; flex-wrap: wrap; gap: 6px 16px; }

@media (max-width: 640px) {
    .doc { padding: 26px 18px; margin: 20px auto 32px; }
    .form-row { grid-template-columns: 1fr; }
    fieldset { padding: 16px 14px 4px; }
    .back-link span { display: none; }
}

@media print {
    .header, .footer, .no-print { display: none !important; }
    body { background: #fff; }
    .page-title { background: none; color: #000; padding: 0 0 10px; }
    .page-title h1 { color: #000; }
    .doc { border: none; padding: 0; margin: 0; }
}